Refund policy
Return and Refund Policy for Roam Studio
Thank you for shopping at Roam Studio. We appreciate your business and strive to provide you with the best floral products and services. We understand that there may be instances where you need to return or request a refund for a purchase. Please review our Return and Refund Policy outlined below.
1. Returns
1.1 Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order. We may request photographic evidence of the damaged or defective item. Once we have assessed the situation, we will gladly provide you with a replacement, store credit, or a refund, depending on your preference and product availability.
1.2 Incorrect Products:
In the event that you receive an incorrect product, please notify us within 7 days of receiving the order. We will provide you with the correct product as quickly as possible. If the correct product is unavailable, we will offer you a suitable alternative or provide a refund.
1.3 Perishable Nature of Flowers:
Due to the perishable nature of flowers, we cannot accept returns for products that are not damaged, defective, or incorrect. We take great care in selecting and arranging our floral products, and each arrangement is made to order. However, if you are dissatisfied with your purchase, please contact us, and we will do our best to address your concerns and provide a satisfactory resolution.
2. Refunds
2.1 Refund Eligibility:
Refunds will be issued in the following circumstances:
- Damaged or defective products, as determined by Roam Studio.
- Incorrect products shipped to the customer, as confirmed by Roam Studio.
- Non-delivery of the ordered products, unless caused by factors beyond our control (e.g., incorrect shipping address provided by the customer).
2.2 Refund Process:
If your refund request is approved, we will initiate a refund to your original method of payment within 7 days. The timeframe for the refund to reflect in your account may vary depending on your bank or credit card provider.
3. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at flowers@roamstudio.co.nz. We are committed to resolving any issues promptly and providing excellent customer service.
Note: This Return and Refund Policy is in addition to your rights under the New Zealand Consumer Guarantees Act 1993, which provides certain guarantees for goods and services purchased for personal, domestic, or household use.
By placing an order with Roam Studio, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.
We reserve the right to modify or update this policy at any time, and any changes will be effective upon posting the updated policy on our website. It is your responsibility to review the policy periodically.
Thank you for choosing Roam Studio.
Thank you for shopping at Roam Studio. We appreciate your business and strive to provide you with the best floral products and services. We understand that there may be instances where you need to return or request a refund for a purchase. Please review our Return and Refund Policy outlined below.
1. Returns
1.1 Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order. We may request photographic evidence of the damaged or defective item. Once we have assessed the situation, we will gladly provide you with a replacement, store credit, or a refund, depending on your preference and product availability.
1.2 Incorrect Products:
In the event that you receive an incorrect product, please notify us within 7 days of receiving the order. We will provide you with the correct product as quickly as possible. If the correct product is unavailable, we will offer you a suitable alternative or provide a refund.
1.3 Perishable Nature of Flowers:
Due to the perishable nature of flowers, we cannot accept returns for products that are not damaged, defective, or incorrect. We take great care in selecting and arranging our floral products, and each arrangement is made to order. However, if you are dissatisfied with your purchase, please contact us, and we will do our best to address your concerns and provide a satisfactory resolution.
2. Refunds
2.1 Refund Eligibility:
Refunds will be issued in the following circumstances:
- Damaged or defective products, as determined by Roam Studio.
- Incorrect products shipped to the customer, as confirmed by Roam Studio.
- Non-delivery of the ordered products, unless caused by factors beyond our control (e.g., incorrect shipping address provided by the customer).
2.2 Refund Process:
If your refund request is approved, we will initiate a refund to your original method of payment within 7 days. The timeframe for the refund to reflect in your account may vary depending on your bank or credit card provider.
3. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at flowers@roamstudio.co.nz. We are committed to resolving any issues promptly and providing excellent customer service.
Note: This Return and Refund Policy is in addition to your rights under the New Zealand Consumer Guarantees Act 1993, which provides certain guarantees for goods and services purchased for personal, domestic, or household use.
By placing an order with Roam Studio, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.
We reserve the right to modify or update this policy at any time, and any changes will be effective upon posting the updated policy on our website. It is your responsibility to review the policy periodically.
Thank you for choosing Roam Studio.